Terms of service

TERMS AND CONDITIONS

The Website and App wellbene.com (the “Website and App”) is owned by Wellbene Life Sciences FZCO, and the expressions  “Wellbene Life sciences FZCO ”, “we”, and “us” and “our” mean Wellbene Life Sciences FZCO, whose registered office at Dubai Silicon Oasis, DDP, Building A2, Dubai, United Arab Emirates. We offer this Website and App, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

This document is an electronic record. Being generated by a computer system, it does not require any physical or digital signatures.

Please read these Terms of Service carefully before accessing or using our Website and App. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website and App or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Website and App. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website and App following the posting of any changes constitutes acceptance of those changes. 

Use of the Services

The Wellbene Website and App helps users understand their health data by explaining any laboratory test results (“User Test Data”) incomprehensible language and information, with actionable lifestyle recommendations. User Test Data will be transferred to Wellbene servers and not to any third party. Our certified Wellbene “Wellness Coaches” will have access to this data to advise Users with actionable lifestyle recommendations accordingly. Users will also be able to chat, and video with Wellness Coaches either through the free consultation or the Health Coach subscription services. Any User Test Data and other content uploaded and/ or manually added, including chat or video by Users or Wellness Coaches on the Wellbene Website and App, are hereinafter referred to as “Content”.

We reserve the right to interrupt or discontinue the operation of any or all Services provided via the Wellbene Website and App at any time.

Service Fee

The use of the Wellbene Website and App is free of charge. However, payments will be charged for tests and advice from the Wellness Coach. We reserve the right to change fees for the use of the Wellbene in the future.

You may use the Services without registration. However, if you do not register, you might not be able to fully enjoy all the benefits of all our services. By using the Wellbene Site, you agree to be bound by these Terms.

By using the Wellbene Site, you confirm that you are of at least 18 years of age or such other age of majority as per the laws of the jurisdiction applicable to you.

Accounts, Passwords and Security

In order to use certain features of the Site, you must register for an account (“Account”) and provide certain information about yourself as prompted by the account registration form. You represent and warrant that: (a) all required registration information, including the contact information, age, name, and other information that you submit, is truthful and accurate; (b) you will maintain the accuracy of such information. Wellbene may also suspend or terminate your Account in accordance with these Terms.

You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify Wellbene of any unauthorised use, or suspected unauthorised use of your Account or any other breach of security. Wellbene cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

Online Store Terms 

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (that is, those aged 18 and over) are entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify, do not place orders on this site. By ordering on this Website and App, you are making a statement, upon which we are entitled to rely, that you are aged 18 years or older and capable of forming a legally binding contract.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

General Conditions 

We reserve the right to refuse service to anyone for any reason at any time. 

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Website and App through which the service is provided without express written permission by us. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

Accuracy, Completeness And Timeliness Of Information 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

Prices And Modification Of Prices 

The prices payable for goods that you order are as set out on our Website and App. All of our charges are in UAE Dirhams (AED).

You will be required to pay extra for delivery, and it might not be possible for us to deliver to some locations. 

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any Product without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any of the Products.

Payments

You agree to pay the fees for chargeable Services that you purchase, and you authorise us to charge your debit or credit card or process other means of payment for those fees. The company works with third-party payment processing partners to offer you the most convenient payment methods and to keep your payment information secure.

Right to cancel your purchase 

If a product you have purchased on wellbene.com isn’t your solution, you can return it within 72 hours from the time of your online purchase. Please call us first at +971585752023

Products to be returned must be in their original packaging along with the original price tags, labels and invoices. Please note that the conditions for requesting a return/refund depend on the type of product. Products such as medicines, vitamins, personal care items and baby care products, and temperature-sensitive items are prohibited for returns/refunds. Please note that requests that do not meet Wellbene supplements Return and Refund Policy are not eligible for return/refund.

All returns need pre-authorization by calling us at +97144272126, or to notify us by e-mail at our e-mail address, [email protected], and must be received within 3 days of invoicing in unused, unopened condition.

A re-stocking fee will apply to unauthorized returns and specialty items. Please call us for complete details and return address.

Products

Certain products may be available exclusively online through the Website and App. These products may have limited quantities and are subject to return or exchange only according to our Return Policy. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

Delivery Of Goods, Accuracy Of Billing And Account Information 

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate.

Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. We will dispatch your order within 36 hours during normal working days with our authorized courier service if the order was placed before 12.00 pm, however we will not be held responsible if the courier service agency fails to deliver.

You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.

We make no promise that the Products on our site are appropriate or available for use in locations outside the UAE and accessing the site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the UAE, you do so on your own initiative and are responsible for compliance with local laws.

If your order is returned back to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

Goods are normally despatched within 2 working days of receiving payment. If for any reason we are unable to dispatch your order in full within this period, we will notify you.

Delivery will be made to the address specified by you on the order form.

We use a national courier service for all deliveries and all orders will typically arrive within 3-5 working days from date of posting. If we need to investigate the non-arrival of an item, we will need to wait 21 Days from dispatch.

Please note, we only deliver to customers in the United Arab Emirates.

If you have any queries regarding your order please contact us at [email protected] or WhatsApp us at +971585752023 and quote your order number.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

For more detail, please review our Returns Policy. 

Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties. 

Third-party links on this site may direct you to third-party Websites and Apps that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or Website and Apps, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party Website and Apps. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

Liability

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within 72 hours of the delivery of the goods in question.

If you do not receive goods ordered by you within 14 days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail at our contact address of the problem within 15 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:

to make good any shortage or non-delivery.

to replace any goods that are damaged or defective; or

to refund to you the amount paid by you for the goods in question in whatever way we choose.

If the goods have been lost by the courier service agency, then the limits of liability for that loss may be restricted to the level of cover within the delivery service option you chose. You become the owner of the goods once they have been dispatched to you.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under above mentioned conditions.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site, if you reside out of the UAE. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier company. Please make sure that you choose a service that has sufficient loss of damage for the value of product you are ordering.

Feedback

You may be able to share your experience and provide feedback for the Services used by you on our Website and App. In such a case, you shall provide your honest and true feedback and opinion. You agree not to post anything or perform any act that is deemed to be abusive, derogatory, political, immoral, unlawful, inappropriate, objectionable, or that infringes on any third-party rights.

Ownership Rights

WELLBENE’s Rights: This Website and App, its content and Services shall remain the sole property of the Wellbene. Your use of or access to this Website and App shall not in any way transfer or assign to you any ownership or other proprietary rights in or to this Website and App or any content published by Us or our licensors or third parties. This Website and App, Services, and its content, including but not limited to the trademark, logo, copyright, design, layout, typography, underlying HTML, Java scripts, text, audio clips, video clips and graphics, and in the expression of the information contained herein, whether as a compilation or otherwise is protected by relevant IP laws, rules and regulations. Trademarks, trade names and designs appearing on this Website and App are the exclusive property of, or are licensed to the Wellbene and are protected. No use of a trademark, trade dress, trade name or design appearing on this Website and App may be made without the prior, written permission of the Wellbene.

Content published by You:

The content or photo that you write or share may be protected by intellectual property laws. You own the intellectual property rights in any such content that you share on the Website and App. Nothing in these Terms takes away the rights you have to your own content. You are free to share your content with anyone else, wherever you want.

However, to provide our Services we need you to give us some legal permissions (known as a ‘license’) to use this content of yours. This is solely for the purposes of providing and improving our Services.

You can delete account from our Services at any time.

The User shall make sure that any Content which he or she uploads and/or adds to the Wellbene Website and App, complies with these Terms and does not contain any Prohibited Action as set out in the following section and does not interfere with the Wellbene Website and App or Services.

Permitted Use and Restrictions

PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related Website and App, other Website and Apps, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related Website and App, other Website and Apps, or the Internet. We reserve the right to terminate your use of the Service or any related Website and App for violating any of the prohibited uses. 

Prohibited Actions

The User shall use the Wellbene Website and App in accordance with these Terms and all applicable laws and regulations, in a proper way and without violation or infringement of any third party rights (personal rights, copyrights, intellectual property rights, data protection rights etc.). Any inappropriate or illegal use is prohibited. It is in particular, without limitation, prohibited to:

share Content that affects or infringes the rights of any third party, in particular personal rights, copyrights or other intellectual property rights, or is otherwise illegal;

attack the Wellbene Website and App with a worm, virus, spyware, malware or by any other means; the User undertakes not to upload any information which, given its type or nature (e.g. viruses), size or reproduction (e.g. spamming, overloading, flooding, could interfere with the operation of the Services; and

alter, manipulate, bypass, overload or interfere with the Wellbene Website and App and its underlying software and/or security systems.

Allowed uses:

Directions of Use: You must follow any and all guidelines or policies or directions of use as associated with each of the Services.

Material: For the purposes of these Terms, “material” shall mean any text, video, graphics and sound material, published on the Website and App,, whether a copyright of Company, its licensors or any third party. You are not allowed to download or print the material, or extracts from it, in a systematic or regular manner or otherwise so as to create a database in electronic or paper form comprising all or part of the material appearing on the Website and App. You must not reproduce any part of Website and App or the material or transmit it to or store it in any other Website and App or app or disseminate any part of the material in any other form, unless we have indicated that you may do so.

Restricted uses:

You can’t impersonate others or provide inaccurate information. Also, you may not impersonate someone you aren’t, and you can’t create an account for someone else unless you have their express permission.

You can’t raise or comment or write a review on any political, racist or such other issue which affects a person, community or society.

You can’t attempt to buy, sell, or transfer any aspect of your account (including your username) or solicit, collect, or use login credentials of other users.

You must not misuse or interfere with the Services or try to access them using a method other than the interface and the instructions that we provide. You may use the Services only as permitted by law and as per the directions provided by us. Unless otherwise expressly stated, you may not access or reuse the Services, or any portion thereof, for any commercial purpose.

You must not:

republish material from this Website and App;

sell, rent or sub-license material from the Website and App;

show any material from the Website and App in public without our consent;

edit or otherwise modify any material on the Website and App (other than editing your own content as per the method provided);

reproduce, duplicate, copy or otherwise exploit material on our Website and App for a commercial purpose; or

redistribute material from the Website and App, except for content specifically and expressly made available for redistribution with our written consent and according to our terms;

infringe or violate our Intellectual Property Rights or Intellectual Property Rights of our licensors or any third party;

You must not use our Website and App in any way that causes, or may cause, damage to the Website and App or impairment of the availability or accessibility of the Website and App; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our Website and App to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our Website and App, without our express written consent.

We reserve the right to restrict your access to any areas of our Website and App, or indeed our whole Website and App, at our discretion.

User’s Warranties and Responsibilities

The User alone is responsible for his or her use of the Wellbene Website and App and the Content (including his User Data). The User warrants that he or she will fully comply with these Terms and applicable law, and that he or she will use the Wellbene Website and App in accordance with these Terms only.

The User warrants that all Content submitted to the Wellbene Website and App is true, accurate, and is in accordance with these Terms, all applicable laws and regulations and does not violate or infringe any third party rights (personal rights, copyrights, intellectual property rights, data protection rights etc.) or is otherwise illegal.

Personal Information 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. 

Use of Data

We may contact you via email if you send us a request as well as for purposes related to the use of the Service. We also use the information collected in order to improve and analyze your use of our Service and to ensure the technical functionality of our services fulfillment of contractual or pre-contractual obligations. Regarding the data processing based on wish to achieve the legitimate interests of quality insurance, marketing and fraud prevention.

Health Data for the Use of the Wellbene Website and App. For the use of the Wellbene Website and App, you may enter certain biometric data, such as: height, weight, age etc. For the further use of the Wellbene Website and App you may enter more medical data depending on the way of your use of our Service, such as: medical history details, test results, information about lifestyle, conditions, medications taken, etc.

You may change and delete these data any time within the Wellbene Website and App. All biometric, medical and further entered data will stay on the respective device of the User and will not be transferred to any third party and rather remain only on our secured servers.

Links to Third-party Sites

The Website and App might contain links to third-party Website and Apps, products and services, and/or display advertisements for third parties. Such Third-Party Links & Ads are not under the control of Company, and Company is not responsible for any Third-Party Links & Ads. Company provides access to these Third-Party Links & Ads only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links & Ads. You shall use all Third-Party Links & Ads at your own risk, and should apply a suitable level of caution and discretion in doing so. Whenever you click on such links, you are taken to such a third-party Website and App, and you get out of the jurisdiction of our Website and App. Therefore, whenever you click on the links of such third-party Website and Apps, and are taken to such Website and App, you shall be governed by the Terms of Use, Privacy policy and other policies of such third-party Website and Apps. In case of any damage due to such action, Wellbene shall not be responsible.

Disclaimer Of Warranties; Limitation of Liability 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall Wellbene, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

Errors, Inaccuracies And Omissions 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related Website and App is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related Website and App, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related Website and App, should be taken to indicate that all information in the Service or on any related Website and App has been modified or updated. 

Indemnification 

You agree to indemnify, defend and hold harmless Wellbene supplements, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

Severability 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

Legal Action

If you are found to be degrading, tarnishing, maligning the image, goodwill or reputation of Wellbene, by spreading hate, false, fake reviews or engaging in mala fide actions against the platform or against any other associates of the Company, strong legal actions will be taken immediately.

Legal Disclaimer

WE ARE NOT A PROFESSIONAL MEDICAL SERVICE PROVIDER. IF YOU ARE FEELING SICK AND NEED ANY MEDICAL ATTENTION, WE WOULD SUGGEST YOU IMMEDIATELY CALL UP A DOCTOR OR SEEK MEDICAL HELP. WE AND OUR WELLNESS COACHES DO NOT OFFER MEDICAL ADVICE. IF YOU ARE FACING A MEDICAL EMERGENCY, CALL LOCAL EMERGENCY OR MEDICAL SERVICES IMMEDIATELY, OR VISIT THE NEAREST HOSPITAL URGENT CARE CENTER. YOU SHOULD CONSULT YOUR DOCTOR PROVIDER BEFORE STARTING ANY NUTRITION, DIET, EXERCISE, FITNESS, MEDICAL, OR WELLNESS PROGRAM.

We may decide to cease making available certain features of the Services at any time and for any reason. Under no circumstances will Company or Wellness Coaches or its affiliates, suppliers, partners or agents be held liable for any damages due to such interruptions or lack of availability of such features.

We are not responsible for delay or failure of our performance of any of the Services caused by events beyond our reasonable control, like an act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions (including lockdowns).

Disclaimer Of Warranties And Liabilities

You agree that the use of the site or participation in any program is at your sole risk. the site, the programs and the materials contained therein are provided on an "as is" and "as available" basis, except as otherwise expressly provided for in this agreement. wellbene and its respective officers, directors, employees and other representatives, successors and assigns of any of them (collectively, "wellbene entities") expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. without limiting the generality of the foregoing, to the maximum extent permitted by applicable law, the wellbene entities expressly disclaim all liability for product defect or failure, claims attributable to normal wear, product misuse or modification, abuse, incorrect product selection and not following printed directions.

Wellbene entities make no warranty that the site or any program will meet your requirements, the site will be timely, secure, error free or uninterrupted, the results obtained from the site or from any program will be accurate or reliable, the quality of any products, services, information or other material obtained by you through the site will meet your expectations and any site errors will be corrected. Wellbene does not represent or warrant that materials in the site are accurate, complete, reliable, current, or error-free. wellbene is not responsible for typographical errors or omissions relating to pricing, product descriptions, text or photography. any material downloaded or otherwise obtained through the site or via any program is done at your own risk and you are solely responsible for any damage to your computer system or loss of data that results from the download of any material. no information obtained by you from wellbene entities, through the site or through a program shall create any warranty relating to the site or such program not expressly stated in this agreement to the maximum extent permitted by applicable law, in no event shall wellbene entities be liable for any indirect, incidental, special or consequential damages (including damages for loss of business, loss of profits, loss of goodwill, loss of use, loss of data, cost of procuring substitute goods, services or information, litigation or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if wellbene entities are advised of the possibility of such damages. The limitations of liability set forth herein are fundamental elements of the basis of the arrangement between wellbene and you. the products, information, programs and services offered on and through the site would not be provided without such limitations. subject to the foregoing, to the maximum extent permitted by applicable law: (i) if you are a customer, the maximum liability of wellbene entities shall be limited to the amount paid by you for any product, information or service purchased by you from wellbene on the site, and (ii) if you are a participant in any program, the maximum liability of wellbene entities shall be limited to the amount credited or paid to you by wellbene under the applicable program during 12 months prior to the date leading to liability.

Because some states and/or jurisdictions do not allow the disclaimer of certain warranties or the limitation or exclusion of liability for certain types of damages, some of the above disclaimers and limitations may not apply to you. If you are dissatisfied with any portion of the site, your participation in any program or with any of the terms of use contained in this agreement, your sole and exclusive remedy is to discontinue using the site or participating in the applicable program.

We make no guarantee or warranty with respect to any products or services sold. We are not responsible for any damages for information, products, or services provided by third parties even if we have been advised of the possibility of damages. 

Exceptions and Limitations

We do not make any representation or warranty as to the quality or value of the services offered on the Website and App, or availability of Wellness Coaches. We shall not be liable for any errors or omissions, whether on behalf of our platform or Wellness Coaches or Laboratories or any third parties.

While we carry out background checks and verifications on all our Wellness Coaches, you understand and acknowledge that we do not endorse, recommend, warrant or guarantee to qualifications, expertise, claims or background of any Expert, or any service, advice, opinion, recommendation provided by a Wellness Coach. Nothing contained in these Terms, or Website and App or on any third-party site shall be considered as an endorsement, recommendation, referral, verification, warranty or guarantee with respect to (a) any Wellness Coach; (b) the Website and App or (c) any service, advice, opinion, recommendation made available via the Website and App or (d) the validity, accuracy, availability, completeness, safety, legality, quality or applicability of any information made available via the Website and App.

You acknowledge that there will be occasions when the Website and App may be interrupted, including, without limitation, for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment.

You agree that we are not responsible for, and do not endorse, user content posted within the Website and App or App. We do not have any obligation to pre-screen, monitor, edit, or remove any user content. If your user content violates these Terms, you shall be solely responsible for any legal consequences with respect to such user content.

We reserve the right to remove any user content from the Website and App for any reason, without prior notice. User Content removed from the Website and App may continue to be stored by us, including, without limitation, in order to comply with certain legal obligations, but may not be retrievable without a valid court order. We will not be liable to you for any modification, suspension, or discontinuation of the Website and App, or the loss of any User Content.

We may, without prior notice, change the Website and App, stop providing the Website and App or certain features of the Website and App, to you or to Users generally, or create usage limits for the Website and App. We may permanently or temporarily terminate or suspend your access to the Website and App, or delete any User Content without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms. Upon termination for any reason or no reason, you continue to be bound by these Terms.

Indemnity

You acknowledge to defend, indemnify and hold Company, its affiliates, subsidiaries, directors, officers, employees, agents, partners, and any other licensors (hereinafter referred to as “Indemnified Party”) harmless from and against any claim, disputes, or demand, including reasonable attorneys’ fees, made by a third party, relating to, or arising from:

Your violation of any third-party right;

Your wrongful or improper use of the Services;

If we determine that you have breached our Terms or Policies, we may suspend or permanently disable access to your account. We may also suspend or disable your account where we are required to do so for legal reasons.

Notices

We may give notice by means of a general notice via electronic mail to your email address as available with Us. If You want to give a notice to Us, You can do so by dropping an electronic mail to [email protected].

Miscellaneous

Severability: If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions of these Terms will continue in full force and effect.

Waiver: Our failure to insist on or enforce strict performance of these Terms of Use shall not be construed as a waiver by Us of any provision or any right it has to enforce these Terms and nor shall any course of conduct between Company and You or any other party be deemed to modify any provision of these Terms.

Entire Agreement: The Terms, together with any additional terms and conditions incorporated herein or referred to herein constitute the entire Agreement between Company and You, relating to the subject matter hereof, and supersedes any prior understanding or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on our Website and App.

Updates to these Terms: We may add to or change or update these Terms at any time, from time to time, entirely at its own discretion, with or without any prior written notice. You are responsible for checking these Terms periodically. Your use of the Site after any amendments to the Terms shall constitute your acceptance to such amendments.

Grievance redressal/Complaints

In the event you have any grievance regarding anything related to these Terms or Privacy Policy, or with any content or Services, in that case you may freely write your concerns to the Grievance redressal officer/designated representative, through your registered email at [email protected] or call on +971585752023

Entire Agreement 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

Governing Law and Dispute Resolution

Governing Law: The Terms and any dispute arising from the same will be governed by applicable law of the United Arab Emirates.

Dispute Resolution:

If in case, any controversy, conflict or dispute of any nature arises between the User or third party and the Company in connection with the provisions of these Terms, or out of or relating to or in connection with the use of Website and App or Services, the parties shall spend at least 15 days to try and use all means to amicably resolve that dispute or conflict or controversy.

If however, the attempt to settle such a dispute amicably fail, then such controversy, conflict or dispute between the User or third party and Company, shall be referred to and finally settled by a binding expedited Arbitration, to be headed over by a sole Arbitrator, who is to be appointed by the Company. The language of the Arbitration proceeding (including that of any documents to be submitted therein) shall be English and the seat of Arbitration shall be Dubai, UAE.

Any challenges or other disputes to the Arbitration clause mentioned above shall be brought before the applicable courts in the Dubai, UAE.

Changes to Terms Of Service 

You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Website and App. It is your responsibility to check our Website and App periodically for changes. Your continued use of or access to our Website and App or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

Feedback and Information

We welcome your questions or comments regarding the Terms. You can write to us via email: [email protected].